Category: Communication
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Tangling with Safeway Stores – An Alternate Reality
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Sometimes someone says or does something that triggers old experiences. This time for me it was crazy-making communication by the Safeway Stores Claims Manager – full of denials, deflections, and evasions.
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Tips for Suriving the Holidays
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The Holidays can bring on family tensions and gift-giving disappointments. Tips for stress-free Holidays.
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Saving Face or Losing Face?
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What Congress in Washington needs is a large dose of ‘Saving Face.’ Maybe they can use some tips from the Chinese who for generations have been experts on ‘Managing Face.’
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Coping with the Boston Marathon Bombing
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When we are paralyzed by fear in the aftermath of the Boston Marathon bombings and a small voice whispers – “What’s going to happen to me?” Here’s how to cope with the resulting traumatic stress.
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Honoring Your Differences Instead of Feeling Threatened By Them
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There’s a tendency to make someone ‘bad’ or ‘wrong’ just because they have a different point of view or way of doing things. Why not honor your differences – instead of feeling threatened by them?
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Communication Breakdowns? Getting Back on Track
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Isn’t it amazing how easily relationships can get off track when we misunderstand someone’s words or intent and take it personally? Here’s how to get your communication back on track when it gets derailed.
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Valentine’s Day – Love ‘Em or Leave ‘Em
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What is it about Valentine’s Day that leads to relationship breakups? Could it be ‘the last straw’ in a series of disappointments dating back to Thanksgiving?
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Rewriting the Messages of Childhood
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Stories about Wendy Wasserstein and her family help us understand how the onslaught of childhood rejection messages affected the woman she grew into. And here are more stories to illustrate how childhood messages may have affected you and your work and personal relationships.
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Relationships Take a Lotta Work
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President Obama’s State of the Union address offers tips for building relationships, starting with respectful communication, honoring differences, cooperation and teamwork,